Terms and Conditions

Last updated: 21 October 2026

These Terms and Conditions (“Agreement”) create binding legal obligations. If you do not agree to any part of this Agreement, please do not use the Platform, do not register an account and do not use the Service.

1. General

1.1. This Agreement is concluded between you (“User”, “you”) and “BineLife” OÜ, registered at Vesivärava tn 50-201, Kesklinna linnaosa, 10152 Tallinn, Estonia, together with its affiliates and local partners operating the Service (“Bine”, “we”, “us”). It governs your use of the Bine power bank sharing service (“Service”), the website https://bine.life (“Website”) and the Bine mobile application for iOS and Android (“Bine App”). The Website and the Bine App are together called the “Platform”.

1.2. Your use of the Service is also subject to our Privacy Policy and to the power bank usage rules shown in the Bine App (“Usage Policy”). Both form an integral part of this Agreement. The detailed rental conditions are set out in the Charger Rental Agreement (Public Offer).

1.3. We may change this Agreement at any time. Changes take effect when the updated version is published on the Platform. The version in force at the time you use the Service applies. If you continue to use the Service after a change, you accept the updated Agreement.

1.4. Please read this Agreement carefully and review it from time to time.

2. Who may use the Service

You confirm that:

• you are at least 16 years old and have the legal capacity to enter into this Agreement;
• the information you provide to us is accurate, complete and up to date;
• your use of the Service does not violate any applicable law.

3. Registration

3.1. To use the Service you must register on the Platform by verifying your mobile phone number or by another method offered in the Bine App (for example, Sign in with Apple or Google). You must keep your account information accurate and update it when it changes.

3.2. Your account (“Account”) is personal. You may not register it with a phone number that does not belong to you, transfer it to another person, or let others use the Service through it, unless we have expressly authorised this.

3.3. After registration you may use the Service in accordance with this Agreement.

3.4. We may suspend, refuse or revoke access to your Account, the Platform or the Service if you breach this Agreement or the law. You may file a complaint as described in section 8.

4. Account security

4.1. You are responsible for keeping your login details and verification codes confidential. You are responsible for losses caused by disclosing them.

4.2. You are responsible for all actions performed through your Account, including renting and returning Bine power banks (“Bine Batteries”), unless you have reported unauthorised use to us.

4.3. If you become aware of unauthorised use of your Account, notify us immediately through the Bine App or at [email protected]. We will lock the Account within a reasonable time after your notice.

4.4. If you come into contact with personal information of other users while using the Platform, you must keep it confidential and not disclose it to anyone.

5. Using the Service

5.1. After registering, add a payment method in the Bine App. To rent a battery, tap “Scan a station” and scan the QR code on the station; a battery will be released automatically.

5.2. Before use, inspect the battery for damage, including the cables, the case and the charge level. Report any problem immediately through the Bine App or at [email protected].

5.3. If you use a battery that you know, have been told, or can see is damaged or defective, you do so at your own risk, and we are not liable for resulting damage or injury.

5.4. Use the battery in a reasonable and lawful way. You must not damage, vandalise, hide or disassemble it, remove its cables, or prevent others from using it.

5.5. Return the battery in the condition in which you received it. If it is returned damaged, we may charge the cost of repair.

5.6. You may not sublet a battery, let anyone else use a battery rented on your Account, use it for business purposes, or use it for advertising.

5.7. The rental ends when you return the battery to any Bine station with a free slot; the Bine App confirms the return automatically.

5.8. The rental data recorded by the Platform is conclusive evidence of your rental period. A single rental is limited to 5 consecutive days. A rental longer than 5 days is treated as a purchase of the battery, and your payment method may be charged the price of the battery as shown in the Bine App, in addition to the rental fees for those 5 days. If a battery is lost or stolen while rented by you, notify us through the Platform within 24 hours.

5.9. We do not guarantee that a battery will be available at a given time and place, or that a free return slot will be available at every station. If you cannot return a battery, contact support through the Bine App.

6. Prices

The prices for the Service depend on the country and the station. Current prices are always shown in the Bine App before you start a rental.

7. Charges and payment

7.1. Charges are calculated according to the tariff shown in the Bine App at the start of the rental.

7.2. Promo codes and coupons may be used according to the rules stated for each of them.

7.3. You can link a bank card or another payment method offered in the Bine App (for example, Apple Pay or Google Pay). Amounts due are charged to it automatically. Prepaid cards may not be accepted.

7.4. Payments are processed by licensed third-party payment providers. Card details are entered on the provider’s secure page and are never stored by Bine.

7.5. If you disagree with a charge, contact us at [email protected] within 10 business days of the charge, giving the date and place of the rental and return. We refund charges for batteries that were broken or unusable.

7.6. If a charge cannot be collected (for example, due to insufficient funds or a blocked card), we will notify you through the Bine App, by SMS or by email. If the debt remains unpaid, we may block your Account and take legal steps to collect it.

7.7. Refunds are made to the same payment method that was used for the payment.

7.8. Payments are made in the currency shown in the Bine App. If your card is issued in another currency, your bank’s exchange rate applies, so the amount on your statement may differ slightly.

8. Complaints

If you have a complaint about the Service or the Platform, contact us through the Bine App or at [email protected].

9. Breach

9.1. If we reasonably determine that you have breached this Agreement, we may, without prior notice:

• charge you for the loss or damage caused to us according to the tariffs shown in the Bine App;
• suspend your Account or permanently block your access to the Platform.

9.2. We will notify you of such action. You may appeal by writing to [email protected].

10. Our liability

10.1. We are responsible for foreseeable loss and damage caused by our breach of this Agreement or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

10.2. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, and for breach of your statutory consumer rights.

10.3. If we damage your property while providing the Service, we will compensate the damage. We are not responsible for pre-existing faults of your device.

10.4. The Service is provided for private use. We are not liable for business losses such as lost profit, business interruption or loss of business opportunity.

11. Intellectual property

11.1. Accepting this Agreement entitles you only to use the Service. It creates no partnership, agency or other relationship between you and us.

11.2. All intellectual property rights in the Platform, including software, design, trademarks, the Bine name and logos, belong to us or our licensors. You may not copy, modify, distribute, reverse-engineer or otherwise use them without our written permission.

11.3. We grant you a limited, free, non-exclusive, personal, revocable and non-transferable licence to download and use the Bine App for personal, non-commercial purposes in accordance with this Agreement.

11.4. If you send us suggestions or feedback, we may use them freely without compensation to you.

12. Personal data

We process your personal data in accordance with the EU General Data Protection Regulation (GDPR) and our Privacy Policy. You can request deletion of your Account and data at any time as described on the Account deletion page.

13. Indemnity

You agree to compensate Bine for claims, losses and costs (including reasonable legal fees) arising from your misuse of a Bine Battery or the Platform, your breach of this Agreement, or your violation of the law or of the rights of third parties.

14. Termination

14.1. You may terminate this Agreement at any time by deleting your Account (see Account deletion), after returning any rented battery and paying any outstanding amounts.

14.2. We may terminate this Agreement if:

• you breach this Agreement;
• you fail to pay any amount due within 7 days of the due date;
• you have not used the Service for 365 consecutive days;
• your continued use would, in our reasonable opinion, harm the Service, the Platform or other users.

14.3. After termination, we retain the right to claim amounts you owe us and compensation for earlier breaches.

15. Prohibited conduct

When using the Platform you must comply with the law and must not:

• use the Platform while suspended or without legal capacity;
• use another person’s account or collect other users’ data;
• harass, threaten or harm other people, or send spam;
• interfere with the Platform, its servers or networks, or upload malicious code;
• bypass our technical or security measures;
• access the Service through automated means or interfaces not provided by us;
• copy, imitate or create derivative works of the Platform, or suggest that you are affiliated with Bine without our consent;
• resell or commercialise the Service;
• use the Service or Bine Batteries for any illegal purpose.

16. Electronic communication

You agree that we may send you notices electronically: in the Bine App, by push notification, by SMS or by email. Actions you confirm electronically in the Platform have the same effect as a written signature.

17. Governing law

This Agreement is governed by the laws of the Republic of Estonia. Disputes are settled by the courts of Estonia, without prejudice to any mandatory consumer protection rights you have under the law of your country of residence.

18. Force majeure

We are not liable for failure to perform caused by events beyond our reasonable control, including network or power outages, equipment failure, natural disasters, war, strikes, or acts of public authorities.

19. Miscellaneous

19.1. This Agreement, together with the Privacy Policy, the Usage Policy and the Public Offer, is the entire agreement between you and us regarding the Service.

19.2. We may assign or subcontract our rights and obligations under this Agreement.

19.3. If we do not enforce a provision of this Agreement, this is not a waiver of our right to enforce it later.

19.4. If any provision is held invalid, the remaining provisions stay in force.

20. Contact

“BineLife” OÜ
Vesivärava tn 50-201, Kesklinna linnaosa, 10152 Tallinn, Estonia
Email: [email protected]