Delete your Bine account

Last updated: 21 October 2026

You can ask us to delete your Bine account and the personal data connected to it at any time.

How to request deletion

Send an email to [email protected] with the subject “Delete my Bine account” and include:

• the phone number your account is registered with;
• the email address linked to the account, if any.

Please send the request from the email address linked to your account, if you have one. We may ask you to confirm the request with a code sent to your phone number, so that nobody else can delete your account.

We delete the account within 30 days of the confirmed request and send you a confirmation by email.

Before you delete

• Return any power bank you are currently renting.
• Pay any outstanding charges. We cannot delete an account while a rental is active or a debt is unpaid.
• Unused bonuses and promo codes are lost when the account is deleted and cannot be restored.

What is deleted and what is kept

Deleted: your profile, phone number, email address, name, sign-in links with Apple or Google, saved payment tokens, location data, push tokens and support conversations.

Kept for a limited time: records of past rentals and payments are kept for up to 7 years, because Estonian accounting law requires it. These records are not used for any other purpose and are deleted at the end of that period.

Deleting only some data

If you want to keep your account but delete specific data (for example, your rental history or a linked email address), write to [email protected] and describe what you want removed.

More information about how we process your data is in our Privacy Policy.

“BineLife” OÜ · Vesivärava tn 50-201, 10152 Tallinn, Estonia